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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dalene Hood

November 21, 2025

5  out of  5
rating by Dalene Hood
"I am so grateful for the compassion shown to us by Suzanne. There are just now words to express the amount of care that was shown to us. She went above and beyond to assist our family in this most difficult season. The burden and stress that her compassion lifted from hour shoulders is truly remarkable. She is a remarkable person and an asset to the office of Bruce Hofbauer."
We responded:
"Thank you, Dalene! I'm truly happy to hear about the exceptional care Suzanne provided during such a challenging time for your family. Her dedication and compassion are indeed invaluable to our office. If there's anything more we can do for you, please don't hesitate to reach out."
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Ruby Walker

November 20, 2025

5  out of  5
rating by Ruby Walker
"Bruce, you are lucky to have Becky, she is so amazing! Thank you for the awesome customer service!!!"
We responded:
"Ruby, thank you for your wonderful feedback! I'm glad to hear that Becky provided you with amazing service. We appreciate your support and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
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deann derrey

November 19, 2025

5  out of  5
rating by deann derrey
"Donna put in a lot of research and time into my situation that I’m so grateful for. Thank you Donna Deann D"
We responded:
"Thank you, Deann! I'm happy to hear that Donna's dedication and effort made a positive impact on your situation. Our team is committed to providing exceptional service, and your feedback means a lot. If there's anything else you need, feel free to reach out!"
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renee simmons

November 17, 2025

5  out of  5
rating by renee simmons
"I have been working with Donna for over 18 years her service is up up to over excellent. Renee"
We responded:
"Thank you, Renee! I'm delighted to hear about your positive experience with Donna over the years. We truly value your long-term relationship with our office. If there's anything else we can assist you with, feel free to reach out anytime!"
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Samuel Korotkikh

November 15, 2025

5  out of  5
rating by Samuel Korotkikh
"Travis and Luis helped me get insurance for my car and my side-by-side. They were friendly, professional, and very easy to work with. The rates they found for me were better than all the other companies I checked. Overall, the whole process was simple and stress-free. I definitely recommend them to everyone."
We responded:
"Thank you, Samuel! I'm happy to hear that Travis and Luis made your experience with us smooth and stress-free. It's great to know they found competitive rates for you. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
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Gabriela Olejnik

November 13, 2025

5  out of  5
rating by Gabriela Olejnik
"Travis was so great. I am happy with the costumer service. I have my house and car insured. My prices are perfect, after the first year it was no raise. Surprisingly even lower. I highly recommend State Farm Insurance."
We responded:
"Thank you, Gabriela! I'm glad to hear that Travis provided you with excellent service and that you're satisfied with your insurance coverage and pricing. It's wonderful to know that your rates even decreased after the first year. We appreciate your recommendation and are here for any future needs you may have. Let us know if there's anything else we can assist you with!"
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Kevin Jewell

November 12, 2025

5  out of  5
rating by Kevin Jewell
"Rebecca Capps helped me a ton with my auto insurance and talked to me about the importance of having a personal permanent Life Insurance policy. Highly recommend her and the Bruce Hofbauer agency!"
We responded:
"Kevin, thank you for your fantastic review! I'm happy to hear that Rebecca was able to assist you with your insurance needs and provide valuable insights on life insurance. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Michael Levien

November 10, 2025

5  out of  5
rating by Michael Levien
"I needed to switch insurance companies for my auto and renter's policies, and Katie was so incredibly helpful getting the job done. She answered all my questions, explained details I didn't understand, and worked with me to find coverage that worked with my needs and budget. I've never felt so confident shopping for insurance before. Thank you, Katie!"
We responded:
"Thank you, Michael! I'm happy to hear that Katie was able to assist you so effectively with your insurance needs. It's great to know you felt confident throughout the process. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Lee Heaston

November 7, 2025

5  out of  5
rating by Lee Heaston
"I spoke with Becky today about my policy price going up. She was incredibly helpful and kind. She was very, very empathetic about the price increase and checked everything she could to see if we could get the price back down. Unfortunately she was unable to but explained very thoroughly why the price jumped. Unfortunately she is the most competent person I have spoken to at this office. She also confirmed that they have record of me requesting ride share coverage multiple times and it was never added. I only selected State Farm because no one cheaper offered ride share coverage. From the very first call with the agent I voiced the request for the coverage as I drive for Lyft. I have spoken to other agents as when I dug deeper into my coverage found I didn’t have ride share, and still it was not added. Becky could see that in my record and was very apologetic and professional that it was never added. Unfortunately I can’t really afford the ride share coverage, as my normal policy is astronomical as is with a completely clean driving record and no at fault accidents in my lifetime, and it is not really necessary I have learned, so I will be likely changing companies. The 5 star review is for Becky, she was AMAZING and deserves recognition for her service. 5 stars would not be my rating for the company over all. (If this needs cross-referenced to adequately reward Becky for going above and beyond, this is not my legal name or email I have used with your company. My legal name begins with Lee and you may contact me on this google account if needed as Becky deserves whatever reward is applicable)"
We responded:
"Lee, thank you so much for taking the time to share your experience and for recognizing Becky’s outstanding service. We’re so glad to hear she was able to assist you with care, empathy, and thoroughness. She truly embodies the level of service we strive to provide every customer. We’re very sorry to hear about the issues you experienced regarding your rideshare coverage and policy changes. Your feedback is extremely valuable and will be used to ensure we improve our communication and follow-up processes moving forward. We appreciate your honesty and the opportunity to make things right. If you’d like, please reach out to our office directly at 858-679-2880 so we can review your account details and see if there’s anything further we can do to help. Thank you again for your kind words about Becky. We’ll be sure to share your recognition with her."
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sabir ali Khan

November 7, 2025

5  out of  5
rating by sabir ali Khan
"Travis helped me with my Auto Insurance quote. Very quick, clear and friendly. 10/10 for him. Hope his seniors appreciate his hard work."
We responded:
"Thank you, Sabir Ali Khan! I'm happy to hear that Travis provided you with quick and friendly service for your Insurance quote. We truly value his dedication and hard work. If you have any more questions or need further assistance, feel free to reach out!"
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Barbara McCurran

November 7, 2025

5  out of  5
rating by Barbara McCurran
"Travis was wonderful. He answered all my questions. He made the process most enjoyable."
We responded:
"Barbara, thank you for your fantastic review! I'm happy to hear that Travis was able to assist you and make the process enjoyable. Our team is always here to help with any other questions or needs you might have. Let us know if there's anything else we can do for you!"
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Marzieh Faghih

November 4, 2025

5  out of  5
rating by Marzieh Faghih
"I had a great experience working with Mr. Travis Gomez. He is a professional, patient, and detail-oriented insurance agent who truly values his customers and their time. I’m very happy that I got to know him and purchased my insurance through him. He always follows up carefully, explains everything clearly, and makes sure his clients get the best service possible. I’ve already recommended Mr. Gomez to my colleagues for their insurance needs and renewals because he’s a trustworthy professional who genuinely cares about his customers."
We responded:
"Thank you, Marzieh, for sharing your experience! I'm glad to hear that Travis provided such attentive and professional service. It's wonderful to know you feel confident recommending him to your colleagues. If you need any further assistance, feel free to reach out!"
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Teresa Loving

November 3, 2025

5  out of  5
rating by Teresa Loving
"Travis was the best for explaining what would be best for my small business insurance coverage! Thank you Travis for making the process seamless!"
We responded:
"Thank you, Teresa! I'm happy to hear that Travis was able to assist you with your small business insurance needs. We strive to make the process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out!"
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Basha Products LLC

October 31, 2025

5  out of  5
rating by Basha Products LLC
"Review Draft for State Farm® Insurance Agent Bruce Hofbauer: ⭐️⭐️⭐️⭐️⭐️ I had the pleasure of working with Bruce Hofbauer and his team at State Farm®, and I couldn't be more impressed with their service. In particular, I want to highlight Jacob and Travis for their outstanding support during the process of purchasing a business insurance policy for Basha Products LLC. From the very start, both Jacob and Travis went above and beyond to ensure I understood all my options and felt confident in my choices. They were not only incredibly knowledgeable but also incredibly understanding and accepting of my specific needs as a business owner. They took the time to see me as who I am, which made the entire experience feel personal and supportive. Their professionalism, patience, and genuine care made a potentially overwhelming process feel seamless and reassuring. I truly felt like they were on my side, guiding me through each step with a sense of compassion and expertise. I highly recommend working with Bruce, Jacob, and Travis for anyone seeking insurance services. They’ve earned my trust, and I’m grateful for the tremendous help they’ve provided. Thank you, Bruce, Jacob, and Travis — I truly appreciate all your support! - Amal Cooley Owner, Basha Products LLC"
We responded:
"Thank you, Amal! I'm so happy to hear about your positive experience with our team. Jacob and Travis are indeed dedicated to providing exceptional service, and I'm glad they could make the process smooth and supportive for you. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out. We’re here to help!"
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Alex Becerra

October 23, 2025

5  out of  5
rating by Alex Becerra
"Christie has been an absolute pleasure to work with. She’s responsive, professional, and always goes above and beyond to make things easy. Highly recommend working with her and the team!"
We responded:
"Thank you, Alex! I'm really happy to hear about your positive experience with Christie. Our team is dedicated to providing exceptional service, and it's wonderful to know that Christie has made things easy for you. If you need anything else, feel free to reach out!"
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Ryan Findley

October 2, 2025

5  out of  5
rating by Ryan Findley
"Rebecca helped us resolve a billing question quickly and efficiently. All the staff at this practice are exceptionally helpful!"
We responded:
"Thank you, Ryan! I'm happy to hear that Rebecca was able to assist you with your billing question so efficiently. Our team is dedicated to providing exceptional service, and it's wonderful to know you found everyone helpful. If you need anything else, feel free to reach out!"
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Faraz Sharafi

September 25, 2025

5  out of  5
rating by Faraz Sharafi
"The office of Bruce Hofbauer are very friendly and listen to what customers are asking and follow up. Highly recommend working with this office if you are choosing State Farm insurance."
We responded:
"Thank you, Faraz! I'm happy to know that you found our team friendly and attentive. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Ernest Garcia

September 23, 2025

5  out of  5
rating by Ernest Garcia
"Extremely happy with the service Becky assisted me with. She went above and beyond to help me with what I needed. Respectfully, Ernest J Garcia"
We responded:
"Thank you, Ernest! I'm pleased to hear that Becky provided excellent service. Our team is committed to the best support. If you need anything else, feel free to reach out!"
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Danny P.

August 29, 2025

5  out of  5
rating by Danny P.
"Very helpful and efficient service agent."
We responded:
"Danny, thank you for your feedback! I'm happy to know you found our service helpful and efficient. If you have any more questions or need assistance, feel free to reach out anytime. We’re here to help!"
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Jim Lau

August 19, 2025

5  out of  5
rating by Jim Lau
"We just had our biannual review of our policies with Katie. She was thorough and answered all of our questions. We discussed recent rate increases and while I still don’t like them, she talked openly about them and gave us a better understanding of the reasoning behind them. She also helped us to make a few minor changes to our auto policies which will lower the premiums a little. Overall, the agency has always been very responsive and helpful. If you’re looking for a new agent, I highly recommend them."
We responded:
"Thank you, Jim, for sharing your experience! I'm happy to hear that Katie provided thorough assistance and clarity during your policy review. It's great that she could help adjust your policies for some savings. We appreciate your recommendation and are always here to assist with any questions or needs you may have. Let us know if there's anything else we can do for you!"
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Bahadır Karabıyık

August 5, 2025

5  out of  5
rating by Bahadır Karabıyık
"As my insurance policy from a lesser-known brand was about to expire I was in the market to find a reliable insurance company for peace of mind! Today, Travis Gomez from Bruce's office helped me greatly to insure both my cars under State Farm going over every detail with great energy honesty and empathy. As a side note I can say the price was reasonable enough not to go those lesser-known brands anymore!"
We responded:
"Thank you, Bahadır! I'm happy to hear that Travis provided you with such detailed and empathetic service. It's great to know you found our pricing reasonable and that we could offer you peace of mind with your car insurance. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Paul White

August 1, 2025

5  out of  5
rating by Paul White
"Rebecca is amazing! Just bought a new car and literally within 15 minutes I had everything taken care of including a new insurance card for my daughter… Love feeling like I’ve taken care of! And appreciate great service! Many thanks 🙏🏼"
We responded:
"Thank you, Paul! I'm happy to hear that Rebecca was able to assist you so efficiently with your new insurance needs. It's great to know you feel well taken care of! We appreciate your kind words and look forward to helping you with any future needs. Let us know if there's anything else we can do for you!"
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Stavros pro

July 17, 2025

5  out of  5
rating by Stavros pro
"Katie G. Was extremely helpful !!"
We responded:
"Thank you, Stavros, for your feedback! I'm happy to hear that Katie provided such helpful service. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
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D&S Vargo

July 11, 2025

5  out of  5
rating by D&S Vargo
"Bruce and his team are top notch! We have been clients for over 30 years. The handful of times we have had to file claims, they have made things so easy for us. If you are looking for good value and exceptional customer service, Bruce Hofbauer and his team are who you want to be with."
We responded:
"Thank you, D&S Vargo, for your wonderful feedback! I'm so happy to hear that our team has been able to provide you with great service over the years, especially during claims. We truly appreciate your loyalty and trust in us for over 30 years. If you ever need anything else, feel free to reach out!"
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Tony & Alisa DiLorenzo

July 11, 2025

5  out of  5
rating by Tony & Alisa DiLorenzo
"We have been with Bruce for 20+ years. He and his team have been there for us through the years. No matter if it was for our business, personal, home, or auto needs the team has always helped us. Recently we had a fantastic experience with Rebecca helping us with one of our policies. She explained what we could adjust and then made sure everything was handled. Great people who care about their clients."
We responded:
"Tony & Alisa, thank you for your wonderful feedback! I'm so happy to know that our team has been able to support you over the years. It's fantastic to hear about your recent experience with Rebecca; she truly cares about helping our customers. If you ever need anything else, feel free to reach out!"